Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I find the right size for my BallereTTe shoes?
We recommend checking our detailed Size Guide located on each product page. Most of our styles fit true to size, but if you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
Where are BallereTTe products manufactured?
Quality is our priority. All BallereTTe footwear is designed in-house and ethically manufactured in boutique factories that specialize in high-quality leather craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
How should I care for my leather flats?
To keep your shoes looking their best, avoid prolonged exposure to water. Use a soft, damp cloth to wipe away dirt and apply a high-quality leather conditioner every few months to maintain suppleness.